We work hard to get your order on its way as quickly as possible! Most orders ship within 1–2 business days.

Our team operates Monday through Friday during standard business hours and observes all federally recognized U.S. holidays. Please keep in mind that order processing time is separate from carrier transit time.

Orders with standard shipping are typically delivered within 7–10 business days after shipment.

Delivery dates shown at checkout are estimates provided directly by USPS or UPS. Because carrier transit times can change, these dates are estimates only and are not guaranteed by Cherished Moments.

Yes! Expedited shipping options are available at checkout.

If you've already placed your order and would like to upgrade to USPS Priority Shipping, you can purchase expedited shipping here.

We'll update your shipping method as long as your order has not yet been transferred to the shipping carrier.

Once your order has been transferred to the shipping carrier, delivery is managed by the carrier. Delivery dates provided during checkout are estimates and may change due to carrier delays, weather, holidays, inaccurate carrier estimates, or other circumstances outside our control.

Cherished Moments cannot guarantee carrier delivery dates or be responsible for carrier delays after an order has shipped.

If your tracking shows a delay, we recommend checking the latest tracking information directly with the carrier.

Once an order has been transferred to the shipping carrier, the risk of loss and title for the merchandise pass to the buyer. Cherished Moments is not responsible for packages that are lost, damaged, delayed, or otherwise experience delivery issues while in the carrier's possession.

If your tracking shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly for assistance and check with household members, neighbors, or your local delivery location when applicable.

Once an order has been transferred to the shipping carrier, Cherished Moments is not responsible for loss, damage, delays, or other delivery issues.

We recommend contacting the carrier directly regarding packages that are lost or damaged while in transit.

We currently ship to locations throughout the United States and U.S. territories, including:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands

We also ship to Canada.

Yes! We proudly stand behind our craftsmanship and the quality of our products.

If your item has a manufacturing defect or production error, we'll gladly replace it at no cost within 30 days of purchase.

Examples of covered issues include:

• Broken chains caused by a manufacturing defect
• Faulty clasps
• Receiving an incorrect size
• An engraving error made by our team

Our team may request additional information or photos to verify a warranty claim.

Our warranty does not cover:

• Normal wear and tear from everyday use
• Accidental damage
• Damage caused by exposure to harsh chemicals, including chlorine
• Damage caused by not following our jewelry care or cleaning instructions
• Lost or stolen jewelry

Cherished Moments reserves the right to deny claims that are fraudulent or fall outside the stated warranty coverage.

If the finished engraving does not exactly match the personalization information you submitted with your order, please contact us. If the error was made by our team, it is covered under our warranty within 30 days of purchase.

Customer-submitted spelling mistakes, incorrect dates, sizing issues, or dissatisfaction with the engraving style after receiving the item are not considered engraving errors.

We accept eligible returns within 30 days of purchase for any reason.

To qualify for a return, your item must be:

• Unworn
• In its original packaging
• Not marked as final sale

Returns requested outside of the 30-day return window are not eligible for return.

Yes. Customers are responsible for the cost of shipping items back to Cherished Moments for a return.

Once we receive your eligible return, we'll process your refund within 2 business days.

Please keep in mind that your bank or payment provider may require additional time for the refund to appear in your account. Please contact your bank directly to understand processing time.

Because personalized and engraved pieces are made specifically for you, they are final sale and cannot be returned or exchanged unless Cherished Moments made an error in the engraving.

Please carefully review all personalization details, spelling, dates, and sizing information before submitting your order.

Unfortunately, no. Personalized pieces are created using the information submitted with your order.

Customer-submitted spelling errors, incorrect dates, sizing issues, and dissatisfaction with the engraving style after receiving the item are not considered production errors and are not eligible for a return, exchange, refund, or replacement.

We strongly recommend double-checking all personalization details before placing your order.

If your order was purchased through Amazon, all customer service requests for that order must be handled through Amazon.com.

Amazon requires customer service for Amazon purchases to be processed through its platform so that it can properly manage your request and provide any applicable coverage, including assistance with delayed shipments.

Head to your order on Amazon and select the available support options for help.

Unfortunately, we're unable to process customer service requests through our direct website for items purchased on Amazon.

Please contact Amazon directly through your Amazon order. Amazon handles shipping support and applicable coverage for orders placed through its platform.

Yes! Gift wrapping can be added to your order here.

Yes! Gift notes are printed and included with your shipment, making it easy to send your Cherished Moments purchase directly to someone special.

Be sure to enter your gift message when placing your order.