Warranty

We proudly stand behind our crafsmanship the quality of our products. If you experience a manufacturing defect (broken chain, faulty clasp, etc.) or production error (incorrect size sent, engraving error on our end, etc.) we will gladly replace your item at no cost within 30 days of purchase.

This warranty does not cover:

• Normal wear and tear from daily use
• Accidental damage (including exposure to harsh chemicals such as clorine)
• Failure to follow jewelry care and/or cleaning instructions 
• Lost or stolen pieces
  

Our team may ask for additional information regarding your piece to confirm the validity of your warranty claim; Cherished Moments reserves the right to deny any claims found to be fraudulent or outside of the stated warranty coverage.

Return & Exchange Policy

We accept returns within 30 days of purchase for any reason, provided the item is unworn, in its original packaging, and not final sale. Returns outside of our standard 30-day window are not eligible for return. Once your return is received, refunds will be processed within 2 business days.

Personalized and engraved items are final sale and cannot be returned or exchanged unless there is an error in the engraving. An engraving error means the finished engraving does not exactly match the information provided with your order.  Customer-submitted spelling errors, incorrect dates, sizing issues, or dissatisfaction with the engraving style after receipt are not considered engraving errors and are not covered under any warranty. Such issues are not eligible for return, exchange, refund, or replacement

We kindly ask that you carefully review all personalization details, spelling, dates, and sizing information before placing your order, as custom items are made specifically to your specifications.